Ace81 Privacy Policy – Personal Data Protection You Are Our Priority

1Introduction and Scope of This Policy

Ace81 ("we", "Platform", or "company") values the privacy of every user who uses our services at ace81.win. This Privacy Policy explains in detail how we collect, process, store and protect your personal data when you register, log in or use any of the services we offer.

This policy applies to all registered users and visitors of the ace81 platform, including users of the website, mobile app and any official ace81 communication channels. By using our platform, you acknowledge that you have read and understood this policy.

2Information We Collect

We collect various types of information depending on how you interact with the ace81 platform. This information falls into two main categories:

Information you provide directly:

• Full name, national identity card number (MyKad), or passport during the KYC verification process.
• Email address and phone number for account registration and communication.
• Date of birth for age verification purposes – ace81 only accepts users aged 18 and above.
• Your bank account or digital wallet details registered for deposit and withdrawal purposes.
• Information you provide when contacting our customer support team.

Automatically collected information:

• IP address, web browser type, device type and operating system used.
• Game session data including games played, session duration and betting history.
• Financial transaction history including deposits, withdrawals, and bonus usage.
• General location data based on IP address for compliance purposes.
• Cookies and similar tracking technologies to enhance your user experience.

3How We Use Your Information

Every piece of information we collect is used for legitimate and transparent purposes. ace81 does not use your data for any purpose outside the following scope without your prior consent:

• Account management: Creating, maintaining, and protecting your user account on the ace81 platform.
• Transaction processing: Processing deposits, withdrawals, and bonus payments securely and efficiently using local Malaysian payment methods such as FPX, Touch 'n Go eWallet, GrabPay, and ShopeePay.
• Identity verification (KYC): Meeting legal requirements related to anti-money laundering (AML) and age verification.
• Customer support: Providing accurate and relevant assistance when you contact our support team.
• Platform security: Detecting and preventing fraud, multi-account usage, and any suspicious activity.
• Marketing (with consent): Sending promotional offers, bonuses, and information about new games only to users who have given their consent.
• Service improvement: Analysing platform usage patterns to continuously improve the quality of your gaming experience.
• Legal compliance: Fulfilling our obligations under applicable Malaysian law, including PDPA 2010.

4Data Sharing and Disclosure

Ace81 does not sell or transfer your personal data to third parties for marketing purposes. However, there are specific situations where we need to share your information with certain parties to keep the platform running properly:

• Payment service providers: Payment gateway operators and banking institutions that process your deposit and withdrawal transactions. They are bound by strict confidentiality agreements.
• Game software providers: Third-party game providers offering gaming content on the ace81 platform, with access limited to data necessary to operate those games.
• Identity verification services: Third-party KYC providers that assist us in verifying user identities in accordance with legal requirements.
• Competent authorities: Government agencies, law enforcement or regulatory bodies when required by law or court order.
• Analytics services: Platform analytics providers that help us understand usage patterns — data shared is in anonymised form that cannot be used to identify individuals.

All third parties we work with are bound by strict data processing agreements and are only permitted to use your data for specified purposes. ace81 is responsible for ensuring these third parties uphold privacy standards comparable to our own.

5Cookies and Tracking Technologies

Ace81 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates at its best. There are several types of cookies we use:

• Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as they are essential to platform operation.
• Performance cookies: Collecting information on how users interact with the platform to help us identify areas for improvement. Data collected is anonymised.
• Functional cookies: Storing user preferences such as language, theme, and other settings to deliver a more personalised experience.
• Targeting cookies: Used to display offers and promotions relevant to your interests and gaming patterns, with your consent only.

You can manage your cookie settings through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality and performance of the ace81 platform.

6Data Security and Protection Measures

The security of your personal data is a responsibility we take very seriously. ace81 implements multiple layers of technical and organisational protection to ensure your data remains secure at all times:

• End-to-end encryption: All communications between your device and ace81 servers are secured by TLS 1.3 protocol with 256-bit encryption.
• Two-factor authentication (2FA): We offer and encourage the use of two-factor authentication for an additional layer of security on your account.
• 24/7 monitoring: The ace81 security system is continuously monitored by our cybersecurity team to detect any suspicious activity or intrusion attempts.
• Regular security audits: The ace81 platform undergoes regular independent security audits conducted by qualified third parties to ensure our security standards remain current.
• Internal access controls: Only ace81 staff with a legitimate need are granted access to user personal data, and all such access is logged and monitored.
• Incident response plan: ace81 has a comprehensive security incident response procedure to address any data breaches swiftly and effectively.

7Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by ace81:

To exercise any of the above rights, please contact the ace81 customer support team via live chat or by email at [email protected]. We will process your request within 30 business days in accordance with applicable legal requirements.

8International Data Transfers

As part of ace81's integrated platform operations, there are situations where your personal data may be processed or stored on servers located outside Malaysia. This occurs primarily when we utilise international technology service providers that help operate our platform.

In all cases of international data transfers, ace81 ensures:

• Transfers are only made to countries or organisations that provide adequate data protection equivalent to Malaysian standards.
• Legally binding data processing agreements exist between ace81 and all international providers.
• Appropriate technical and organisational measures are implemented to protect data during transfer and storage.

9Child Privacy

The ace81 platform is strictly for adults aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.

All users are required to verify their age during the registration process and may be asked to submit age verification documents (KYC) when necessary. Should we discover that a minor's personal data has been collected inadvertently, we will promptly delete that data and close the account without prior notice.

If you have reason to believe that a minor has registered on our platform, please notify our support team immediately so that appropriate action can be taken.

10Privacy Policy Updates

Ace81 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any amendments will be published on this page along with the latest update date shown at the top of the document.

For significant amendments that may affect your privacy rights, ace81 will endeavour to notify you via your registered email or in-platform notification before the changes take effect. Continued use of the ace81 platform after amendments are published constitutes your acceptance of the updated terms.

We encourage you to review this page regularly to ensure you are always up to date with our latest privacy policy.